Ms. Minoli Fernando

Manager – Customer Experience

Completing her primary and secondary education at Ladies’ College, Colombo 07, Minoli Fernando went on to pursue her higher education at the Edith Cowan University – Australia from where she currently holds a Double Major in Business Management and Marketing. Minoli’s corporate career kickstarted in 2014 at Toyota Lanka (Pvt) Limited where she excelled in the field of Customer Relationship Management for over 08 years, managing and overlooking all aspects of the customer journey, ranging from, frontline interaction with a multitude of different types of customers, customer complaint handling to process development focused at enhancing the overall customer experience. Her efforts were recognized globally by the Toyota Motor Corporation in Japan when she won a Champion Award in 2015 under the Customer Relations Category.